At jlhq, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it secure. Please read this page carefully before creating your account.
Last updated: 2025. This policy applies to all members accessing jlhq from the Philippines.
When you register an account with jlhq, we collect basic personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) in order to process deposits and withdrawals accurately and securely. During the identity verification process, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS/UMID card, to confirm your identity and comply with applicable regulations. When you use our platform — whether on mobile or desktop — we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. We do not collect sensitive personal information beyond what is strictly necessary for account management, payment processing, and regulatory compliance, and we never sell your personal data to third parties for marketing purposes.
The personal information you provide is used primarily to create and manage your jlhq account, verify your identity, process financial transactions in PHP, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and, where you have opted in, to inform you about relevant promotions available on the Promotions page. Technical and behavioural data collected during your sessions helps us detect unusual activity, prevent fraud, and ensure that the platform remains stable and secure for all players in the Philippines. We may use aggregated, anonymised data for internal analytics and product improvement purposes; this data cannot be used to identify any individual member. Your information is never shared with third parties for advertising or profiling purposes, and access to your personal data within our organisation is strictly limited to staff who require it to perform their job functions.
jlhq does not sell, rent, or trade your personal information to any third party for commercial purposes, and we are committed to keeping your data within a controlled and trusted environment at all times. We work with a limited number of carefully selected service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who are contractually required to handle your data in accordance with applicable data protection standards and solely for the purposes we specify. In cases where we are legally required to disclose personal information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry — we will comply with our legal obligations while taking reasonable steps to notify you where permitted by law. Any third-party service provider that processes data on our behalf is subject to strict data processing agreements and is prohibited from using your information for their own independent purposes. We do not integrate third-party advertising networks or social media tracking pixels that would allow external parties to build a profile of your activity on the jlhq platform.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure, including encrypted data transmission (TLS/SSL), secure server environments, and access controls that restrict data visibility to authorised personnel only. Your account password is stored in a hashed format and is never accessible in plain text by any member of our team; you are responsible for keeping your login credentials confidential and should never share them with anyone. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations or legitimate business purposes, after which data is securely deleted or anonymised. In the event of a data security incident that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with our legal obligations and as promptly as circumstances allow. If you have concerns about the security of your account, you are encouraged to review the guidance available in our FAQ section and to contact our support team immediately if you suspect any unauthorised access.
As a member based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to ask us to delete your data in circumstances where we no longer have a lawful basis for retaining it. You may also object to certain types of data processing, request that we restrict how we use your information while a dispute is being resolved, and — where technically feasible — request a portable copy of your data in a structured, machine-readable format. To exercise any of these rights, please submit a request through the contact details provided in our FAQ page, and we will respond within a reasonable timeframe in accordance with applicable data protection regulations. We will not discriminate against you or restrict your access to the jlhq platform as a result of your exercising any of these rights, and all requests will be handled with care and confidentiality. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or another competent supervisory authority.
jlhq uses cookies and similar tracking technologies to maintain your session state, remember your preferences, and ensure that the platform functions correctly across your visits on both mobile and desktop devices in the Philippines. Essential cookies are strictly necessary for the platform to operate and cannot be disabled; they do not collect any personally identifiable information beyond what is required to keep your session active and secure. We may also use functional cookies to remember settings such as your preferred language or display options, which helps us deliver a more personalised and consistent experience each time you log in. Analytics cookies, where used, collect anonymised and aggregated data about how members interact with the platform, and this information is used solely to improve our services and identify areas where the user experience can be enhanced. You can manage your cookie preferences through your browser settings at any time; however, please note that disabling certain cookies may affect the functionality of some features on the jlhq platform.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable regulations, or platform features, and the most current version will always be published on this page with the effective date noted at the top. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Continued use of the jlhq platform following the publication of any updates to this policy constitutes your acceptance of those changes. If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please refer to the contact information available on our FAQ page. You may also review our Terms and Conditions and Responsible Gaming page for related policies that govern your use of the jlhq platform.
If you have questions about how jlhq handles your personal data, our FAQ section covers the most common concerns from Philippines players in plain language. You can also review our Terms and Conditions for the full picture. Ready to play with confidence?